Business Intelligence

Volume: 2011, Issue No. 3

Date: July 2011

Guest Editors: Jorge Fernández-González and Mouhib Alnoukari

Contents: Download the full issue here

Jump to: Monograph | UPgrade European NETwork  | CEPIS News

In this Issue


Building systems based on accurate and helpful information to support human intelligence in resolving business problems is a long-standing concept that has generated a lot of ideas and different approaches over the years. Some of the older approaches to resolving business problems for example include Decision Support Systems and Expert Systems. The papers included in this issue's monograph cover a variety of topics related to this particular area of business intelligence. The importance of business intelligence for organisations in a world of increasing complexity and competition is growing more and more. Download

UPgrade European NETwork

The first paper, “AVBOT: Detecting and Fixing Vandalism in Wikipedia“ from Novática by ATI , describes a system that is being applied to detect and revert undesired modifications in Spanish Wikipedia. The second paper from Pliroforiki by the Cyprus Computer Society is a review of the implementation of Enterprise Resource Planning Systems (ERPs). Download


In this section we announce the publication of several individual country reports following pioneering research by CEPIS into the e-competences of almost 2000 IT professionals in Europe. Since publication of this issue of CEPIS UPGRADE, the European report has in fact also been published. Read also about the latest scoreboard, which reveals slow progress in achieving the targets set by the Digital Agenda for Europe. Finally a new €787 million call under the Seventh Framework Programme for Technological Research is also included. Download



Presentation: Business Intelligence - Improving Decision-Making in Organizations

This issue's presentation has been written by the two guest editors, Jorge Fernández-González and Mouhib Alnoukari. Download

Business Information Visualization

Managers have more and more data available and less and less time to access it, as they need to make decisions quickly. Its correct representation can become a key element for facilitating decision making. The paper starts with a review of the history and importance of information visualization. We also provide an example of how this visualization can be improved, and we conclude with an account of new needs that are arising in this field, as reflected by both organisations and their managers. Download

BI Usability: Evolution and Tendencies

This article initially introduces us to the concepts of usability and Business Intelligence (BI), in order to later define BI Usability. First, a historical graphic is presented with the most important highlights, which are the antecedents for what are now known as BI systems. Later, these highlights are systematised, decade by decade, taking into account evolution and innovation in BI information systems, and also highlighting usability in each time period. Finally, the way BI Usability was developed through time is described, and usability tendencies are identified. Download

Towards Business Intelligence Maturity

Although Business Intelligence is seen as priority by many companies, the level of benefits achieved varies significantly from company to company. Researchers have attempted to relate the types of benefits achieved to the company’s Business Intelligence maturity. This paper, adopting a case study methodology, investigates one company’s trials and tribulations in regards to their Business Intelligence implementations. The paper documents a number of Business Intelligence best practices and maps these practices to a Business Intelligence Maturity Model. Download

Business Intelligence Solutions: Choosing the Best solution for your Organization

With the increased awareness regarding the importance of Business Intelligence (BI), a wide array of platforms and tools have come to existence to answer companies demand. Choosing the right tools depends on the specific needs and goals that an organization is trying to optimize, along with the nature of its data and analysis requirements. In this paper different aspects and goals of the business intelligence architecture are described. The way how the Architecture Trade-off Alternative Method (ATAM) can be used to evaluate different vendors and platforms is presented too. Download

Strategic Business Intelligence for NGOs

This article shows how to plan and apply a Business Intelligence (BI) strategy to a nonprofit organization starting from the understanding of Non-Governmental Organisations’ (NGOs) nature and goals, their organizational processes and the identification of information needs, relevant available data and proprietary information to meet the information requirements that an organization has. These ideas are developed through the study of an actual project carried out in a NGO in Chile. The main data entities identified were "lead", "contact", "company", "institution", "volunteer", "donation", "event" and "campaign". The interaction between these entities and the understanding gained from raw data enables us to obtain valuable information to make decisions in NGOs. The whole process will be described in order to implement a successful information strategy in these organisations. Download

Data Governance, what? how? why?

Decision-making is based on the information we obtain from business data. All decision-making involves accepting a certain degree of risk, but the truth is that it is not always possible to have complete and hard data available...In this situation, how can we achieve real value from the data we do have and provide a consistent view of the business performance? How can we properly analyse the available data taking into account the constant changes that take place in every organisation? Download

Designing Data Integration: The ETL Pattern Approach

The process of ETL (Extract-Transform-Load) is important for data warehousing. Besides data gathering from heterogeneous sources, quality aspects play an important role. However, tool and methodology support are often insufficient. Due to the similarities between ETL processes and software design, a pattern approach is suitable to reduce effort and increase understanding of these processes. We propose a general design-pattern structure for ETL and describe three example patterns. Download

Business Intelligence and Agile Methodologies for Knowledge Based Oganizations: Cross-Disciplinary Applications

Business Intelligence (BI) is a set of tools and techniques that can help organisations collect, clean and integrate all their data. Organisations can then analyse, mine and dig deeper into their data in order to make the right decisions at the right time. In this article the author sums up the knowledge and experience gained while preparing the book "Business Intelligence and Agile Methodologies for Knowledge-Based Organizations", one of the first books that focuses on the use of agile methodologies for building business intelligence applications, highlighting the integration of process modelling, agile methods, business intelligence, knowledge management and strategic management. Download

Social Networks for Business Intelligence

Online social networks have been closely studied from sociology at the middle of the 20th century to today’s computer science but enterprise social networks are still in infancy. Social networks can improve enterprise organisation as well as business applications. This article introduces enterprise social networks and associated use cases, graphs used to model these complex networks and how to analyse the content and structure. We also present a project we are working on to integrate internal and external social networks in a public administration. Download

AVBOT: Detecting and fixing Vandalism in Wikipedia

Wikipedia is a project which aims to build a free encyclopaedia to spread the sum of all knowledge to every single human being. Today it can be said to be on the road to achieving that goal, having reached the 15 million articles milestone in 270 languages. Furthermore, if we include its sister projects (Wiktionary, Wikibooks, Wikisource,...), it has received more than 1 billion edits in 10 years and now has more than 10 billion million page views every month. Compiling an encyclopaedia in a collaborative way has been possible thanks to MediaWiki software. It allows everybody to modify the content available on the site easily. But a problem emerges regarding this model: not all edits are made in good faith. AVBOT is a bot for protecting the Spanish Wikipedia against some undesired modifications known as vandalism. Although AVBOT was developed for Wikipedia, it can be used on any MediaWiki website. It is developed in Python and is free software. In the 2 years it has been in operation it has reverted more than 200,000 vandalism edits, while several clones have been executed, adding thousands of reverts to this count. Download

Critical Success Factors for the Implementation of an Enterprise Resource Planning System

The implementation of an Enterprise Resource Planning (ERP) system is a very complex and expensive project that places tremendous demands on an organisation’s time and resources. However, the ERP market is growing fast in recent years showing that the demand for ERP systems is increasing since it provides an integration of the organisation’s strategy, structure and business processes with the information technology system aiming to empower the organisation’s effectiveness and efficiency. A review of the literature revealed that Clear Goals and Objectives, Top Management Support, Business Process Reengineering, Project Management, Project Team Commitment and Composition, Communication, Customisation, Change Management, and User Training and Education are the most critical success factors (CSFs). The primary research carried out has confirmed these CSFs and also revealed that the collection and analysis of requirements is also a CSF for which limited attention was paid in previous research. Download

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